Rental Information
Rental Information
What areas do you service?
New Bern, Morehead City, Atlantic Beach & surrounding areas.
Do I have to be present for you to deliver rental items?
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Normal delivery hours are 10:30am till 4:00pm on your scheduled check in date.
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You do not have to be present for us to deliver your rental items
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If you will not be present during delivery we must have access to your rental property prior to our arrival via property manager, lock box and or key code.
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Linen items are delivered in a convenient linen bag.
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We will leave your rental items inside the property waiting for you to arrive. Rental items are placed inside the property by the front door unless bed making services are requested.
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Beach chairs will be left in a safe place out of the way of the weather.
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Items may also be placed near the home's entrance or outdoor shower if we are unable to access the unit.
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We make our best effort to deliver your rental items before you arrive on check-in day. Our busiest days are Fridays and Saturdays, so please be patient and call our office if your items have not been delivered by 4:00 pm.
How do I place and order?
Rental Orders can be taken online or by phone. During our busy Summer season, our website order form is the easiest and most convenient way to get your orders to us. Our user friendly secure website is open 24 hrs a day and accepts any major credit card. If you have questions, please call (252)772-5437 and speak with a member of our team.
Availability
Availability is on a first come, first serve basis. All rental items must be scheduled and paid in full no later than 3 days in advance to delivery date. We cannot guarantee availability until an order is confirmed and paid for in full. Availability will not be guaranteed without payment already on file. Rental orders not paid in full 3 days prior to the scheduled delivery date will not be sent out.
Order Cancellations
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$25 administrative fee for orders canceled less than 7 days prior to arrival date.
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100% refund for cancellations 72 hours prior to arrival date minus administrative fee.
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50% refund for cancellations 24 hours prior to arrival date minus administrative fee.
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No Refunds for orders canceled the day of delivery. *Credit of comparable value can be used at a later date based on availability.
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No refunds are given for any items ordered and delivered, but left unused.
Last Minute / Add-on Orders
We will make every effort to have your items delivered to you as soon as possible based on availability. Same day add on deliveries will be subject to a delivery fee to cover costs for the single stop delivery trip. Additional add-ons of beach equipment will be delivered on the following business day on regular routes.
Checkout Procedures
Please place all rental linens and towels in the laundry bag provided and place inside the front door ready for pickup by 10:30am the morning of your departure. Please do NOT remove any mattress pads, pillow shams, blankets or any items that belong to the home and place them in the yellow linen bags. The sheets and towels are laundered in one facility and the bedding/household items in another so PLEASE do not mix them up.
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Please return Beach Equipment Rentals to the same area where you found them when you arrived.
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** PLEASE DO NOT PLACE PILLOWS, PILLOW-SHAMS, BLANKETS, COMFORTERS, BEDSPREADS, MATTRESS PADS, OR ANY OTHER ITEMS THAT BELONGS TO THE HOME IN THE LINEN BAG **
Responsibility
Lessee assumes all responsibility for equipment while out of the possession of the lessor, and promises to return such equipment to the lessor in as good condition as it was received by lessee. Natural wear from responsible use is expected. Lessee shall be liable for any loss, theft, damage, seizure or destruction of leased equipment. All equipment lost or damaged beyond repair will be charged to the lessee at current replacement cost.
Please Note
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Beach chairs, umbrellas, and other beach equipment CANNOT be left on the beach or beach accesses overnight or unattended.
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Items left on the beach overnight are subject to fine and may be seized by local agencies.